The manufacturer may make changes to the font size, combine lines or split lines to accommodate for space availability or the complexity of the font. All changes the manufacturer makes is to make your order look aesthetically pleasing.
Invitations by R² is not responsible for personalized items with any typographical errors made by the customer. If a sales representative sees what seems to be a typographical error made by the customer on a personalized item, a sales representative will contact the customer before correcting the error. However, Invitations by R² is not responsible for checking errors.
Returns are only accepted on personalized items if a typographical or grammatical error was made by our personnel or suppliers, or if an item purchased from us is dysfunctional in any way when it arrives. We encourage all customers to order a physical sample before placing their larger orders so they know exactly what they are getting. Because computer screens vary, the colors and photo of the product may be slightly different than what is sold so please order a physical sample beforehand. Acceptable returns must be made within 10 working days of expected delivery.
If a customer orders an e-proof then decides to cancel his or her order before the proof has been sent they may get a full refund minus $25 for the proof setup. If we have sent the e-proof, they will get refund minus $75. If a customer has approved the proof and your order has gone to production there is no cancellations nor refunds of any kind.
A representative may try to contact you to confirm your credit card information or personalization for security purposes.
Products can take up to four weeks to be delivered. If express rush is selected then a customer is guaranteed to receive their products within 10 days of proof approval.
FOR INTERNATIONAL SHIPPING ONLY: Products can take in some cases and depending on the country 4 – 8 weeks to be delivered. We do not assume responsibility for any duty fees, brokerage charges, or any other charges that your country may incur due to the importation of your package. If you are charged these fees, they come specifically from your country and not Invitations by R² or our manufacturer.